Execution
03 111 417 417 number was given to the dealer which gave the
impression of a UAN number.
-
An IVR was set which directed every incoming call to its
respective department or if the caller wanted to talk with
certain individual he was directed to the operator . We
integrated their existing exchange into our system.
-
Portal address and username/password is given to the director
operations who regularly listens to the call recordings and
view summary reports to monitor his teams performance and
customer satisfaction.
-
Complete dialer access is given to the dealer for its daily
PSF, NDM calls and quarterly promotional campaigns.. All they
have to do is feed the list of numbers into the system and the
system automatically calls and bridge the answered calls to
the agent simultaneously.
Result
-
VPBX not only helped in improving the call handling ability
of agents which in turn increased the customer satisfaction
but also helped to increase their sales as no inquiry of a
potential customer was missed.
-
Daily call timings were reduced significantly due to Auto
Dialer which in turn reduced the calling expenditure as
well.
-
Toyota Garden started of with 2 extensions and now their
whole incoming/outgoing calling system is through VPBX
