VPBX account is given to the hospital for its daily calls
routine.
Complete IVR setting is made for them so the patient calling
to them is directed to his/her respective doctor immediately
instead of waiting for the operator.
Patient can schedule a checkup on phone.
If the call is not picked by the doctor then the call is
transferred to the doctors personal mobile number.
Doctors can view the call recordings from the portal.
Operator regularly calls to all the missed calls of previous
day in the next day by taking the list of missed calls from
the summary report sent to the hospital management at the day
end.
Result
VPBX has improved the call handling significantly which has
increased the customer satisfaction level of the clients of
Hameed Latif Hospital and has in turn increased greatly the
revenue of the Hospital.
