Banks employ heavy use of VPBX services to manage their customers and allow them an easy and convenient way to communicate with the bank staff. Banks must do everything within their capability to provide the best service possible. Since customer service can come in many forms, the banks have decided to focus on phone systems.

Execution

• Using Predictive Dialer, Bank’s calls centers productivity can be improved more then 50%.
• Currently if an agent is talking to 60 clients in a day, Using Predictive dialer he will be able to talk to about 90-100 clients in a day.
• Dialer makes outgoing calls from clients numbers list and connect agents with only answered calls of clients.
• Using others types of Auto Dialers, Banks can make calls to thousands of clients in few minutes to inform them about new product launch, their due balance or can ask them about their interest in a particular product or service.
• Use of IVR and customized IVRs to cater as per the bank needs.
• Call recording and auto attendant feature to route the calls to desired extensions or operators during off work hours.