Complete VPBX account is created and given to the bank for its
daily incoming/outgoing calls handling.
IVR of bank Alfalah guides the customers to their respective
agents.
Daily recovery calls are made through our system. Recordings
of these calls is available on the portal for decision makers
to view.
In September BANK ALFALAH ran a survey to 100,000 peoples to
know if their customers are interested in their certain credit
card scheme. Our system made automatically generated calls to
all numbers and asked the recipients to press 1 if they are
interested and press 2 if they are not. At the end of the
campaign complete report was made and sent to the bank
automatically.
Doctors can view the call recordings from the portal
Complete call logs are sent to decision makers via E-mail.
Result
Bank Alfalah is very happy with our service and wants to
continue working with us in future as well.
