Call centers often rely on extra hardware and PBX servers to manage their call system in the office. However, with the advantages that VPBX system offers there shall not be any need of extra, bulky hardware and this shall help the Call Center to save cost on equipment. The process shall also be more reliable and faster than old PBX and trunk system.

Execution

• Call Centers don’t need any Hardware / PBX Servers or Power backup arrangement for Call Center equipment.
• Call Center agents will be using mobile phone for making outgoing / incoming calls.
• Agents can make official calls from home or on the go and all their Outgoing / Incoming calls will be recorded and will be visible on Zong360 Office Web Interface.
• During incoming call, CTI Pop Up will be showing Caller details on Screen to agents.
• During incoming call, CTI Pop Up will be showing Caller details on Screen to agents.