They used VPBX to deploy a complaint management system at their head office branch.
Five complaint booths were deployed at various places in the shopping area. Tellular
devices with ZONG Sims were installed on all booths.
Whenever a person has a query/complain he just has to pick up the phone at any booth and
press the SPEED DIAL button then he is asked to record his name and number.
After recording the name and number of that person the call is transferred to the floor
managers sequentially who can resolve his query/complaint.
At the end of the day the director operations view the recordings of all complaints and see if
the clients were dealt rightly or not.
This project was a huge success and now we are deploying the same system at all 9 branches of
METRO stores all over Pakistan