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Portfolio

Hameed Latif Hospital

Product

VPBX

Purpose

For call handling and customer service.

Execution

  • VPBX account is given to the hospital for its daily calls routine
  • Complete IVR setting is made for them so the patient calling to them is directed to his/her respective doctor immediately instead of waiting for the operator.
  • Patient can schedule a checkup on phone
  • If the call is not picked by the doctor then the call is transferred to the doctors personal mobile number. .
  • Doctors can view the call recordings from the portal
  • Operator regularly calls to all the missed calls of previous day in the next day by taking the list of missed calls from the summary report sent to the hospital management at the day end.
  • Result

  • VPBX has improved the call handling significantly which has increased the customer satisfaction level of the clients of Hameed Latif Hospital and has in turn increased greatly the revenue of the Hospital.